Post by SwimFellow on Jan 28, 2011 21:02:37 GMT -5
For the past year I've had problems with Verizon.. The internet isn't what I'm paying for.. And their customer support is DREADFUL.
My TV (not actual TV, Verizon's Cable Box) went blank today. Well, not blank. No sound, and random pixels flying everywhere.. Called Verizon, but basically I got 30 minutes of really crappy music. Then some foreign guy came on, and said that they'll be by sometime late next week.. I asked why I wouldn't just switch.. Comcast would probably just be at my house on Sunday.. They were like, "Well, we can't do anything.." I asked why they couldn't do anything.. They basically said "... Because.." Later I got an email from them. It stated:
"We recently received a call from you for customer support. I was only trying to help."
Well, not really.. I was asking a pretty straight-forward question.. You could've answered it.
The rest of the email (about 9/10 of it) was literally an advert for FIOS. Which I already subscribe to.. It's a pain when you see an advert for something you already have.
Should I switch or wait?
My TV (not actual TV, Verizon's Cable Box) went blank today. Well, not blank. No sound, and random pixels flying everywhere.. Called Verizon, but basically I got 30 minutes of really crappy music. Then some foreign guy came on, and said that they'll be by sometime late next week.. I asked why I wouldn't just switch.. Comcast would probably just be at my house on Sunday.. They were like, "Well, we can't do anything.." I asked why they couldn't do anything.. They basically said "... Because.." Later I got an email from them. It stated:
"We recently received a call from you for customer support. I was only trying to help."
Well, not really.. I was asking a pretty straight-forward question.. You could've answered it.
The rest of the email (about 9/10 of it) was literally an advert for FIOS. Which I already subscribe to.. It's a pain when you see an advert for something you already have.
Should I switch or wait?
